About Trigent

With more than 16 years of industry presence, Trigent has built a record of delivering technology and professional services to the federal government. Trigent has performed as a prime contractor on more than 250 federal contracts and more than 25 Indefinite Delivery Vehicles (IDVs) across more than 30 federal agencies and has earned Exceptional Contractor Performance Assessment Reporting System (CPARS) ratings. Trigent’s credentials give SEWP VI customers confidence in the quality, maturity, and security of the solutions we deliver. Trigent is appraised at Capability Maturity Model Integration (CMMI) Maturity Level 3 for both Development (DEV) and Services (SVC) and is certified to ISO 9001:2015 for quality management, ISO 27001 for information security management, and ISO 20000 for IT service management. Together, these credentials demonstrate disciplined, repeatable processes for service delivery, secure handling of customer information, and continuous improvement. Trigent also holds a Top-Secret Facility Security Clearance, enabling us to support classified requirements and mission-critical programs across federal agencies. We are one of the few companies awarded the SEWP VI contract across all three categories.

Main Office: 14801 Murdock St, Suite 120-A, Chantilly, VA 20151
Phone: (703) 991-4900
Email: vnegi@trigentsolutions.com
UEI: VN5DYE5D4EG6 | CAGE: 6BCM2

About SEWP

The NASA SEWP (Solutions for Enterprise-Wide Procurement), pronounced “soup”, provides the latest Information Technology, Communication, and Audio-Visual (ITC/AV) solutions and services for all Federal Agencies and their approved contractors. Created in 1993, SEWP I was the first Government-Wide Acquisition Contract (GWAC) in the federal acquisition space. Originally, the contract vehicle provided only technology products for NASA and all other agencies. SEWP has continually evolved over the past 30 years, expanding its scope to meet the requests of its customers. The SEWP vehicle represents acquisition innovation within the Federal Government. The program is self-funded through usage fees (0.34%) and provides all Federal agencies with acquisition support – more than 50,000 orders a year.

A.1.13 FAIR OPPORTUNITY AND REQUESTS FOR QUOTES

Contractors will be provided a fair opportunity at the individual order level as appropriate per FAR Part 16.505(b), including the SEWP RFQ tools. No documentation for the order selection is required to be submitted with the order. All such documentation is to be maintained by the issuing procurement office.

The Contractor shall not market, quote, or otherwise offer for sale any IT Solutions not listed under this contract, until the said solutions are included in the SEWP database of record, and available to all Government end-users.
If the Government issues a Request for Information (RFI) as part of market research, the Contractor may provide items not yet listed on their SEWP contract as part of a market research quote if:

1. all such items are clearly marked as not yet available on their SEWP contract; and
2. the contractor submits a technology refreshment request to add those products to their contract If the Government issues a Request For Quote (RFQ) or a Market Research Request (MRR), the Contractor may only respond with items available on their Contract and the price of each item shall be no greater than the price in Attachment F SEWP database of record at the time the quote is issued. If the Contractor has insufficient items on their contract to fully respond to the Formal RFQ, the Contractor must respond with a No Bid. Unless the RFQ specifically allows for partial quotes, the Contractor must respond fully to all requirements specified in the RFQ.

When submitting a quote to a government end-user, the contractor must clearly state the length of time the quote is valid. The contractor shall honor any order submitted within the stated time period of a quote.
When responding to an RFI or RFQ issued from the NASA SEWP RFQ on-line quoting system, the Contractor must respond as outlined in Attachment C: Contract Holder User Manual (CHUM).
Contract Holders are prohibited from using Government information posted on the NASA SEWP Contract Holder Only Page, such as ROs, RFIs, etc., for purposes other than proposing on SEWP requirements. This includes Contract Holders providing third parties with SEWP information and requirements for the purpose of assisting companies, that are not SEWP Contract Holders, with providing unsolicited proposals to meet agency requirements already posted to the NASA SEWP RFO on-line quoting system.

Trigent Solutions Inc. Contract Information

SEWP VI Contract Number:
Category A: 80TECH26D1823 | Category B: 80TECH26D1140 | Category C: 80TECH26D0928
Category A, B, and C
Contract Type: GWAC
Period of Performance: November 2026 – October 2036
SEWP Contract holders information: https://www.sewp.nasa.gov/sewpv/sewp5public/contractholders
SEWP Surcharge: 0.34%
UEI: VN5DYE5D4EG6
Trigent Homepage: https://trigentsolutions.com

Category A – ITC/AV Solutions
This Category represents a broad suite of ITC/AV solutions, i.e., technology in which there is an intertwining of products, such as a laptop, and services, such as maintenance and installation requirements. Areas of support include:

• Technical Area 1a: IT Computer Systems/ Compute Facilities
• Technical Area 2a: IT Storage Systems
• Technical Area 3a: Networking and Communication Equipment
• Technical Area 4a: Imaging Equipment and Supporting Technology
• Technical Area 5a: IT Power and Cabling Equipment
• Technical Area 6a: Audio / Video Equipment
• Technical Area 7a: Security and Sensor Equipment
• Technical Area 8: Software and Cloud Technology
• Technical Area 9a: Product-Based Services

 Category B – Enterprise-Wide IT Service Solutions
Category B provides access to enterprise-wide IT services supporting agency technology environments and operational requirements. Areas of support include:

• Technical Area 1B: Enterprise-Wide Network Services
• Technical Area 2B: IT Managed Services
• Technical Area 3B: Enterprise-Wide Innovation Services
• Technical Area 4B: IT Service Management
• Technical Area 5B: Enterprise Service Program Integration
• Technical Area 6B: Enterprise-Wide Information and Data Analytics Services (IDAS)
• Technical Area 7B: Enterprise-Wide Application Services/Software Development
• Technical Area 8B: Enterprise-Wide Cybersecurity Services
• Technical Area 9B: Enterprise-Wide Cloud Services
• Technical Area 10B: Enterprise-Wide Digital Multimedia and Technical Communications Services
• Technical Area 11B: Program Management/Ancillary Services and Supplies

 Category C – IT Mission-Based Services
Category C supports IT services aligned with specific agency missions, programs, and operational requirements. Areas of support include:

• Technical Area 1C: Innovation Services
• Technical Area 2C: Information And Data Analytics Services (IDAS)
• Technical Area 3C: Application Services/Software Development
• Technical Area 4C: Cybersecurity Services
• Technical Area 5C: Cloud Services
• Technical Area 6C: Digital Multimedia and Technical Communications Services
• Technical Area 7C: IT Operations and Maintenance / Help Desk/Call Center Support
• Technical Area 8C: Network Services
• Technical Area 9C: Database Services
• Technical Area 10C: In-Scope Training
• Technical Area 11C: Program Management/Ancillary Services and Supplies

For troubleshooting problematic orders, in a rare case an agency experiences an issue with an order, such as a delay, discrepancy, damaged or incorrect item, or other post-delivery concern, it should notify Trigent’s Program Manager or Deputy Program Manager listed in the Points of Contact section by email or telephone and include the delivery order number and a brief description of the issue. Trigent will acknowledge the notification within one (1) business day, investigate with the manufacturer, distributor, or other responsible party, and work with the agency to resolve the issue promptly through repair, replacement, correction, or credit as appropriate. Trigent will keep the agency informed of progress until the issue is resolved and, when needed, will coordinate with the SEWP Program Management Office (PMO) through the SEWP Helpline. For additional information or troubleshooting regarding orders, please contact the individuals below:

Trigent SEWP VI Points of Contact

Installation, Warranty, Technical Support and Post-Delivery Support

Specific obligations are established by the applicable TRIGENT SOLUTIONS quote, task or delivery order, statement of work, service levels, provider terms, and approved SEWP VI offerings. Brendan Talty is the primary program contact; Jeffrey Williams is the alternate and escalation contact.

Installation and Integration

TRIGENT SOLUTIONS coordinates schedules, site access, dependencies, transition, testing, deliverables, and acceptance criteria as specified in the order.

Warranty and Maintenance

Applicable warranty, correction, reperformance, maintenance, or extended-support terms are identified in the quote and order. Provider terms apply where third-party services are included.

Technical and Software Support

Support hours, response objectives, service-desk procedures, escalation paths, maintenance, and software-support responsibilities are defined in the applicable order and provider terms.

Post-Delivery Support

TRIGENT SOLUTIONS validates the affected order and scope, coordinates the appropriate delivery team or provider, tracks corrective actions, and communicates status and resolution.

How to contact SEWP

Email: help@sewp.nasa.gov
Telephone: (301) 286-1478
SEWP PMO Hours: Monday–Friday, 7:30 AM – 6 PM (ET)
SEWP Homepage: https://www.sewp.nasa.gov/sewpvi/

Ordering Guide Link